FAQs
Where are you located?
Wonderland Studio is located inside: Sola Salons
975 Baltimore Pike, Glen Mills PA 19342
The suite building is located in “The Shoppes at Brinton Lake” where Pier One was once located. It is not attached to the main strip of stores, but directly next to it on the side closest to Soft Surroundings, Lululemon and P.F. Chang’s.
Where can I park?
A free parking lot is available in front of the building and more free parking options around the shopping center are there if needed.
How far out are you booked?
Rachel typically opens her books about 3 months out from the current date. While last minute openings do sometimes happen, her appointments fill fast so it is always recommended to book with her at least 6-12 weeks before you are hoping to come in if you have specific time requirements. She has a waitlist that she will go from before she posts last minute openings on Instagram.
Do I have to wear a mask?
At this time, masks are optional for all guests while inside of Wonderland Studio. If you are sick, please reschedule as soon as possible to avoid cancellation fees. This will be updated if this policy changes.
What is your cancellation policy?
Rachel needs to know by text as soon as possible before your scheduled appointment if you will not be able to make it so that she can fill that spot with another guest waiting to see her. In the event that you cancel your appointment in 24 hours or less before it’s start time, 50% of your scheduled service will be required as a cancellation fee before being able to make your next appointment. This is for the missed appointment, it does not go towards your next appointment. If you already have a next scheduled appointment, you will need to pay the 50% fee within 48 hours of the missed appointment or your next appointment will be automatically canceled. Day of no call/no shows will have the same guidelines but will require 100% of the cost.
Late Arrivals: Your session will be adapted if you are running late without adjustment to pricing. This may result in forgoing certain aspects of the session to remain on schedule. If you arrive more than 15 minutes late, in some cases Rachel may need to reschedule which will lead to a 100% cancelation fee prior to making your next appointment.
What are your payment methods?
Cash is always preferred. Rachel also accepts all major credit cards. Gratuity however may only be paid with cash at this time.
There is not a ATM located at the salon. There are several banks surrounding the shopping center and a WAWA across the street.
Do you sell gift cards?
Yes! You may purchase gift cards here. Please purchase under the name of the recipient.
How do I contact you?
If you are an existing client, the best way to get in touch with Rachel is by text. Currently, she keeps her work phone number private for existing guests. If you lost her number, please click here to leave her a message. At this time, all booking is done by text or in person at your next appointment.
New clients, please click here and fill out the form.